Reference

How exx66 Handles Your Personal Information

When you open an account with us, we collect certain personal details to run your wallet, process deposits through bKash, Nagad, or Rocket, and keep your account secure.

Account data protectionbKash, Nagad, Rocket wallet privacyCookie and device controlsData retention clarityYour right to request changes
exx66 How exx66 Handles Your Personal Information
PRIVACY CONTACT PATHS

Reach Us About Your Data

If you want to request a copy of your data, ask us to correct something, or raise a concern about how your information is handled, our support team is the right starting point. Send your request through the channel that suits you best — we will acknowledge it and follow the process set out below.

Team online

Live Chat

Start a live chat session from your account dashboard. Describe your data request clearly and our team will log it and respond with next steps.

Email Support

Write to our support address from the email linked to your exx66 account. Include your registered mobile wallet number so we can verify your identity before actioning any request.

Account Help Centre

The Help Centre inside your account settings lists the form for formal data requests. Fill it in, submit it, and we will process it in line with the retention and access rules described in this policy.

DATA HANDLING PRACTICES

How We Protect and Manage Your Information

Security and transparency are not afterthoughts here — they are built into how the account system works. From the moment you link a bKash or Nagad number to your wallet through to how long we keep your transaction history, each step follows a consistent process. Here is what that looks like in practice.

Account Security

Login sessions use OTP verification sent to your registered mobile number. If we detect a new device or unusual location, we pause the session and prompt re-verification before allowing account access.

Cookie Controls

We use functional cookies to keep your session active and analytics cookies to understand lobby usage. You can adjust non-essential cookie preferences through the consent panel shown on your first visit.

Data Retention

Account and transaction records — including bKash, Nagad, and Rocket payment logs — are kept for as long as your account is active and for the period required after closure under applicable rules for the eligible regions we serve.

Requesting Changes

You can ask us to correct inaccurate personal data or request deletion of non-essential records at any time. Requests are handled through the Help Centre form or via the email channel, subject to identity verification.

Your Privacy Questions, Clearly Answered

These are the questions we hear most often about how we handle your data, your account details, and your rights. Each answer reflects how the process actually works on exx66.

We collect your name, email, date of birth, and the mobile wallet number — bKash, Nagad, or Rocket — you link to your account. Device and session data is also captured for security purposes.

Your wallet details are shared only with the payment processor needed to complete your transaction. We do not pass them to advertisers or unrelated third parties under any circumstances.

Submit a data access request through the Help Centre form in your account settings, or email us from your registered address. We verify your identity before releasing any account information.

You can request deletion of non-essential data at any time. Core transaction and identity records are kept for the period required under applicable rules for the eligible regions we serve, even after account closure.

Functional cookies keep your session running; analytics cookies help us improve the lobby layout. You can turn off non-essential cookies through the consent panel — functional cookies are required for the account to operate.

Yes. Access to exx66 and the protections described here depends on your local law and eligible region. Check the applicable rules in Bangladesh before using the platform or submitting any data request.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.